Returns Policy
If you need to return any item supplied by the Aeonia please follow the procedures set out below (No customized bats or customized clothing will be returned unless they are faulty):
All items that you wish to return should be notified to Aeonia in writing within 7 days of receipt of the goods excluding weekends and bank/public holidays.
All items notified to be returned should be returned to: Arden House, 16 Daddlebrook Road, Alveley. Shropshire. WV15 6NU
within a reasonable time of notification.
Complete the Returns Form giving as much information as possible as to why you are returning the item.
Pack the item(s) securely complete with the Returns Form enclosed ensuring reasonable care is taken with all the item(s) and where possible the original packaging is included.
The cost of any Return is at the cost of the consumer. It is recommended any package is sent via your local post office plus it is advised that you send any parcel(s) recorded ‘Signed For’ delivery so that you can trace the parcel(s) if needs be.
Refunds and exchanges will be processed within 30 days of notification.
If an exchange or replacement is required immediately it is advised that a new order is placed for what is required and that your return should request a Refund stating in the reasons that a new order has been placed separately.
Please note return postage costs will only be refunded for returns where products are deemed to be faulty or where we have sent incorrect products.
Postage refunds will be given up to a maximum value of Royal Mail’s 1st Class Recorded Signed For Mail or Parcel Post. Any additional costs incurred will be at the cost of the consumer.
If you have any further queries please contact Aeonia for advice before returning your item(s).